Terms of Service

1. Definitions

Throughout these Terms, the following definitions apply:

• "Teboa" means the AI-powered eCommerce operating system and all associated services, applications, and tools provided by TeboaTech.
• "TeboaTech" means TeboaTech (Pty) Ltd, Reg No: 2025/516299/07, and its officers, directors, employees, and agents.
• "User", "you", "your" means the individual or business entity that creates an account and uses the Teboa platform.
• "Platform" means the Teboa web application, AI agents, automation tools, dashboard, and all related features accessible at app.teboatech.com and teboatech.com.
• "Subscription" means the paid or free plan you select to access Platform features.
• "Store Data" means data imported from your Shopify store including orders, products, customers, and analytics.
• "AI Agents" means Amy, Sino, Sessy, JJ and any other artificial intelligence agents provided within the Platform.

2. Acceptance of Terms

By accessing or using the Teboa platform, you confirm that:

• You are at least 18 years of age
• You have the legal authority to enter into this agreement on behalf of yourself or your business
• You have read and understood these Terms in full
• You agree to be bound by these Terms and our Privacy Policy

If you are using Teboa on behalf of a business, your acceptance binds that business to these Terms and you confirm you have the authority to do so.

3. Description of Service

Teboa is an AI-powered eCommerce operating system that provides:

• A unified dashboard for managing your Shopify store, orders, products, and customers
• Four AI agents (Amy, Sino, Sessy, and JJ) that assist with store management, automations, customer support, and growth
• Automation workflow tools for abandoned cart recovery, order confirmations, win-back campaigns, and custom triggers
• A support inbox for managing customer conversations
• OKR and KPI tracking for business performance
• Integration with Shopify via OAuth

The Platform is provided as a Software as a Service (SaaS) product. We reserve the right to update, modify, or discontinue any feature at any time, with reasonable notice to users where commercially practical.

4. Account Registration and Security

To use Teboa, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Keep your password secure and confidential
• Not share your account credentials with any third party
• Notify us immediately at support@teboatech.com if you suspect any unauthorised access to your account

You are fully responsible for all activity that occurs under your account. TeboaTech will not be liable for any loss or damage arising from unauthorised account access where you failed to maintain the security of your credentials.

5. Subscription Plans and Billing

Teboa offers the following subscription plans. Prices are displayed in US Dollars and are charged per calendar month:

5.1 Billing Terms

• Subscriptions are billed monthly in advance on the date you first subscribe
• All payments are processed through our secure payment provider
• Failed payments will result in a grace period of 7 days before account suspension
• Prices are exclusive of applicable taxes unless otherwise stated

5.2 Free Trial

Founders Plan subscribers receive a 14-day free trial. No credit card is required to begin the trial. After the trial period, billing commences at the agreed plan rate unless you cancel before the trial ends.

5.3 Founders Plan Price Lock

Users who subscribed to the Founders Plan at $5/month are guaranteed that price for the lifetime of their subscription. This guarantee applies as long as the subscription remains active and is not subject to plan changes, downgrades, or cancellation and re-subscription.

5.4 Refund Policy

We offer a 7-day money-back guarantee on your first payment if you are not satisfied with the platform. Refund requests must be submitted within 7 days of the charge to billing@teboatech.com. After this period, payments are non-refundable except where required by applicable law.

6. Cancellation and Termination

6.1 Cancellation by You

You may cancel your subscription at any time from your account settings or by contacting us at support@teboatech.com. Upon cancellation:

• Your access to the Platform continues until the end of the current billing period
• No prorated refunds are provided for the remaining days in the billing cycle
• Your data is retained for 30 days after cancellation to allow you to export or recover it
• After 30 days, your data and workspace will be permanently deleted

6.2 Termination by TeboaTech

We reserve the right to suspend or terminate your account immediately, without notice, if you:

• Violate any provision of these Terms
• Engage in fraudulent, abusive, or illegal activity
• Fail to pay subscription fees after the grace period
• Use the Platform in a way that harms other users or TeboaTech's infrastructure

In cases of wrongful termination, we will refund any prepaid fees for the unused portion of the subscription period.

7. Acceptable Use Policy

You agree not to use the Teboa Platform to:

• Violate any applicable local, national, or international law or regulation
• Infringe upon the intellectual property rights of any third party
• Transmit unsolicited or bulk commercial communications (spam)
• Scrape, crawl, or extract data from the Platform using automated means without our express written permission
• Reverse engineer, decompile, or attempt to extract source code from the Platform
• Upload or transmit malicious code, viruses, or any software designed to damage or disrupt the Platform
• Use the AI agents to generate harmful, illegal, or deceptive content
• Resell, sublicense, or commercialise access to the Platform without our written consent
• Attempt to gain unauthorised access to other users' workspaces or data

8. Shopify Integration and Third-Party Services

When you connect your Shopify store to Teboa, you grant us access to your store data as permitted under Shopify's Partner Agreement and API Terms. You are responsible for ensuring you have the right to connect your store and share this data with us.

The Teboa Platform integrates with third-party services including Firebase, Anthropic, and Vercel. Your use of these services through Teboa is also subject to their respective terms and conditions. TeboaTech is not responsible for any downtime, errors, or changes made by these third-party providers.

9. Intellectual Property

9.1 Our Intellectual Property

The Teboa Platform, including its design, features, AI agents, branding, code, and all associated content, is the intellectual property of TeboaTech (Pty) Ltd. All rights are reserved. You may not copy, reproduce, distribute, or create derivative works from any part of the Platform without our express written permission.

9.2 Your Data and Content

You retain full ownership of all data you bring into the Platform, including your Shopify store data, customer data, and any content you create. By using Teboa, you grant TeboaTech a limited, non-exclusive, royalty-free licence to process your data solely for the purpose of providing the service to you.

9.3 Feedback

If you provide feedback, suggestions, or ideas about the Platform, you grant TeboaTech the right to use this feedback without restriction or compensation to you. This does not affect your ownership of your own data.

10. Disclaimer of Warranties

AI agent outputs (recommendations, drafts, insights) are provided for informational purposes only. They are not a substitute for professional legal, financial, or business advice. You are solely responsible for decisions you make based on AI agent outputs.

We do not guarantee that the Platform will meet all your specific business requirements, or that integration with Shopify or any third-party service will always function without interruption.

11. Limitation of Liability

To the maximum extent permitted by applicable law, TeboaTech's total liability to you for any claims arising out of or related to these Terms or your use of the Platform shall not exceed the total amount you paid to TeboaTech in the 3 months immediately preceding the claim.

TeboaTech will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, loss of customers, or loss of business opportunity, even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless TeboaTech and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the Platform in violation of these Terms
• Your violation of any applicable law or regulation
• Your infringement of any third-party intellectual property or privacy rights
• Any content or data you submit to the Platform

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from or relating to these Terms or your use of the Platform shall first be subject to good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within 30 days, it shall be submitted to mediation under the rules of the Arbitration Foundation of Southern Africa (AFSA). If mediation fails, the dispute shall be resolved by binding arbitration in accordance with AFSA rules.

Nothing in this clause prevents either party from seeking urgent interim relief from a competent court.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify active users by email at least 14 days before the new Terms take effect. Continued use of the Platform after the effective date constitutes your acceptance of the updated Terms.

If you do not agree with the changes, you may cancel your subscription before the effective date without penalty.

15. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and POPIA Compliance notice, constitute the entire agreement between you and TeboaTech.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force.
• Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right.
• Assignment: You may not assign these Terms without our written consent. We may assign our rights to a successor entity in a merger or acquisition.
• Force Majeure: We are not liable for failures or delays caused by circumstances beyond our reasonable control, including natural disasters, internet outages, or government actions.